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Caressant Care Information

Caressant Care Arthur (CCA) Information

The purpose of this page is to give you information on the current situation at Caressant Care Arthur (CCA). Due to the ever-changing environment, it is expected that this information will be updated frequently so check back often. We will keep you up-to-date on information as it becomes available to share.

Current Situation

Caressant Care Arthur (CCA) Retirement and Long-term Care (LTC) homes were declared in a COVID-19 outbreak mid-December 2020. CCA has requested a voluntary management order from the Ministry of LTC. As of January 12th, 2021 North Wellington Health Care (NWHC) has been asked to temporarily, take over management of the LTC home of CCA. 

NWHC priorities are to accomplish the following:

a. Ensure all care needs of residents are being met

b. Stop the COVID-19 outbreak

c. Stabilize staffing

d. Communicate to all families of Caressant Care residents

My Loved Ones

What if I have a question about my loved one?

If there is a change in your loved one’s condition, you will be notified directly by phone. 

If you have a question about your loved one, please connect with Caressant Care Arthur directly at (519) 848-3795


Visitor Guidelines


During the COVID-19 outbreak there are no general visitors permitted in the home. There are two types of visitors allowed.

Palliative (end of life) Visitors

  • If you have been notified that your loved one is palliative (nearing end of life) you will be allowed to visit
  • Please call ahead to the home to make these arrangements
  • Palliative visitors will be limited to one visitor per resident. If another visitor is waiting to see the same resident, visits will be limited to 30 minutes per resident.
  • Additional training and negative COVID-19 swab are not required for this type of visit
  • You must wear personal protective equipment as directed by staff
  • Staff may supervise you during your visit to ensure your safety as well as the other resident safety

Essential Caregiver Visitors

What is an Essential Caregiver Visitor?

  • Essential caregivers are defined by the Ontario Ministry of Long-term Care as important partners in care who provide direct care to the resident such as helping with feeding, mobility, hygiene or cognitive stimulation.
  • Residents may have one Essential Caregiver visit at a time

How do I become qualified to be an Essential Caregiver?

  • Essential caregivers must complete the below on-line education before coming to the home
  • All essential caregivers must have a negative COVID-19 test, five days prior to the visit, and provide proof

What am I permitted to do while visiting?

  • No resident outings or leave of absences permitted
  • Absolutely no food or drinks should be brought in for residents or visitors
  • Essentials visitors must wear the appropriate personal protective equipment while at the home

Essential Visitor Education:

Please review the following information prior to visiting the home as an essential caregiver

• Dining Assistance Video 

 Infection Prevention and Control Package for Visitors in Long Term Care

More informaton will be coming about arranging Virtual Visits.

FAQ & Newsletter

Please click on the links below for the most frequently asked questions (FAQs). We will post regular updates to FAQs here. Please call Caressant Care Arthur for questions about your loved one (519) 848-3795:

January 13th, 2021: FAQS click here 
January 16th, 20201: FAQs click here
January 16th, 2021: How to find COVID-19 Outbreak #s for Caressant Care Arthur click here
January 20th, 2021: FAQs click here

March 2nd, 2021: NEWSLETTER click here


CCA Staff Information

Click on the below links:

Vaccine FAQs

About Our Team

Kate Kobbes, WHCA, Vice President, Operations and Administrator assigned to Caressant Care Arthur (under the temporary agreement)

Kate is a Qualified Long-term Care Home administrator and has more than 20 years of experience in the healthcare field.

Kate's Contact Info:

Contact Info

Please call Caressant Care Arthur at (519) 848-3795

North Wellington Health Care

  • Louise Marshall Hospital

  • 630 Dublin Street, Mount Forest,
    ON N0G 2L3
  • Map
  • Phone: (519) 323-2210
  • Palmerston and District Hospital

  • 500 Whites Road, Palmerston,
    ON N0G 2P0
  • Map
  • Phone: (519) 343-2030

Remote Access