Louise Marshall Hospital and Palmerston and District Hospital offer a full-service Emergency Department, open 24 hours per day, seven days per week.
Coming to the Emergency Department
When you arrive you will need to follow a 3-step process:
Step 1: You will register by providing your personal information such as OHIP Card, date of birth, phone number and home address. Please do not forget to bring your OHIP card to registration.
Step 2: Following registration, you will be seen by a Registered Nurse who will assess your level of severity for the illness you are seeking medical attention (this scale is standardized across Canada known as the Canadian Triage and Acuity Scale).
Step 3: You will then wait to be seen by a physician based on your triage assessment and in comparison to the severity and illness of the other people also seeking treatment.
This Triage approach allows priority to be given to those patients whose ailments are most severe.
The time at which you see the Doctor is not based on your time of arrival but rather how sick you are. Should your condition worsen or improve while waiting, please notify the Nurse immediately and your condition will be reassessed.
If you are coughing and sneezing you can help prevent spreading infection by putting on a mask.
Mask dispensers are located at Registration and Hospital entrances.
Please use the hand sanitizers located throughout our facilities when entering or leaving the Hospital and wash your hands after using the washroom.
What to Bring
To allow your visit to the Emergency Department flow smoothly, it is important to bring the following items with you:
- Valid Ontario Health Card or proof of other health insurance.
- A list of allergies, medications and herbal supplements (i.e. vitamins).
- Please bring medications and herbal supplements with you in the original container. As an alternative, you can ask your pharmacy to prepare a current, medication profile to bring with you to ER.
- Current home address and next of kin
- If your injury or accident is work-related please bring your Workplace Safety and Insurance Board claim number and Social Insurance Number.
Service Available at:
Louise Marshall Hospital and Palmerston and District Hospital provide senior patients with a Geriatric Emergency Management Team (GEM).
This team works in the Emergency Room and consists of Geriatric Nurse Clinicians who specialize in the issues that seniors present in acute care. This team works closely with the Emergency Department team to assess frail, at-risk seniors and help our seniors access appropriate services and resources necessary to maximize functional status, independence and quality of life.