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Plan Your Visit

The health care team at Louise Marshall Hospital and Palmerston District Hospital are dedicated to ensuring that all of our patients receive safe, collaborative and quality care.

Equally important to us is ensuring that our visitors feel welcome and comfortable when arriving.

You may want to learn more about the services available to you as well as general hospital information prior to visiting.

Arriving at the Hospital

As part of our Infection Prevention and Control precautions, we ask you not to visit the hospital if you are feeling unwell.

Please use the hand sanitizers upon arrival (dispensers can be found at all hospital entrances and throughout the hallways).

Accessibility

Louise Marshall Hospital and Palmerston and District Hospital are fully wheelchair accessible.

Please use the main entrance of both sites.

Visiting Hours

Please note that under our Visitor’s Policy, each patient is permitted a maximum of two visitors at a time.

Our visiting hours are 2:00 p.m. – 8:00 p.m.
Maximum 2 visitors at a time

Exceptions exist in some areas, as follows:

Obstetrics

• 2:00 p.m. - 8:00 p.m.
• Partner may visit any time
• Maximum of 2 visitors at a time

Palliative Care

• 24 hour visiting
• Unlimited visitors

Pediatrics

• 2:00 p.m. - 8:00 p.m.
• One parent may stay with children at all times

 

Gift Shop

Gift Shops area available at both Louise Marshall Hospital and Palmerston and District Hospital.

The Shops are located just inside the main hospital doors in each hospital site.
In addition to gift items, the shop offers a small selection of toiletries, reading material and puzzle books.

Louise Marshall Hospital Gift Shop Hours

Monday to Friday 10:00 am - 4:00 pm
(519) 323-2210 x 2280

 

Palmerston and District Hospital Gift Shop Hours

Monday to Thursday 10:00 am-4:00 pm
Friday 10:00 am-1:00 pm
(519) -343-2030 x 4398

 

Spiritual Care

Spiritual care can be made available to visitors of a patient.

Please speak with a member of the patient’s health care team who will arrange this service.

Flowers and Balloons

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital do not permit latex balloons in the hospital due to allergies.

However, mylar balloons are permitted (the silver, shiny balloons).


Flowers

We ask you avoid bringing in flowers with a strong scent, such as lilies.

Scented products can trigger allergic reactions.

Scent Free Policy

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital have a scent free policy.

Please do not wear scented perfumes, or use scented soaps or lotions when planning to visit the hospital.

Many patients and staff members have allergies to perfumes.

Smoking Policy

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital is a smoke-free environment.

Smoking is prohibited on hospital property.

Pet Policy

Animals are not permitted in the hospital.

However, registered service animals are permitted within Louise Marshall Hospital and Palmerston and District Hospital.

Service animals are required to have identification upon entering the hospital, be at least one year old and must have an annual certificate (not required to be carried).

Parking

Louise Marshall Hospital and Palmerston and District Hospital each have a large parking lot beside the building.

Please avoid using specifically marked handicap spaces unless you have a permit.

There are no parking fees at this time.

North Wellington Health Care

  • Louise Marshall Hospital

  • 630 Dublin Street, Mount Forest,
    ON N0G 2L3
  • Map
  • Phone: (519) 323-2210
  • Palmerston and District Hospital

  • 500 Whites Road, Palmerston,
    ON N0G 2P0
  • Map
  • Phone: (519) 343-2030