The health care team at Louise Marshall Hospital and Palmerston District Hospital are dedicated to ensuring that all of our patients receive safe, collaborative and quality care.
Equally important to us is ensuring that our visitors feel welcome and comfortable when arriving. You may want to learn more about the services available to you as well as general hospital information prior to visiting.
Arriving at the Hospital
As part of our Infection Prevention and Control precautions, we ask you not to visit the hospital if you are feeling unwell. Please use the hand sanitizers upon arrival (dispensers can be found at all hospital entrances and throughout the hallways).
Louise Marshall Hospital and Palmerston and District Hospital are fully wheelchair accessible. Please use the main entrance of both sites.
Please note that under our Visitor’s Policy, each patient is permitted a maximum of two visitors at a time.
Our visiting hours are 2:00 p.m. – 8:00 p.m.
Maximum 2 visitors at a time
Exceptions exist in some areas, as follows:
• 2:00 p.m. - 8:00 p.m.
• Partner may visit any time
• Maximum of 2 visitors at a time
- 24 hour visiting
- Unlimited visitors
- 2:00 p.m. - 8:00 p.m.
- One parent may stay with children at all times
Gift Shops area available at both Louise Marshall Hospital and Palmerston and District Hospital. The Shops are located just inside the main hospital doors in each hospital site. In addition to gift items, the shop offers a small selection of toiletries, reading material and puzzle books.
Louise Marshall Hospital Gift Shop Hours
Monday to Friday
10:00 am – 4:00 pm
(519) 323-2210 x 2280
Palmerston and District Hospital Gift Shop Hours
Monday to Thursday 10:00 am-4:00 pm
Friday 10:00 am-1:00 pm
(519) -343-2030 x 4398
Spiritual care can be made available to visitors of a patient. Please speak with a member of the patient’s health care team who will arrange this service.
Flowers and Balloons
North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital do not permit latex balloons in the hospital due to allergies. However, mylar balloons are permitted (the silver, shiny balloons).
We ask you avoid bringing in flowers with a strong scent, such as lilies. Scented products can trigger allergic reactions.
Scent Free Policy
North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital have a scent free policy. Please do not wear scented perfumes, or use scented soaps or lotions when planning to visit the hospital. Many patients and staff members have allergies to perfumes.
North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital is a smoke-free environment. Smoking is prohibited on hospital property.
Animals are not permitted in the hospital. However, registered service animals are permitted within Louise Marshall Hospital and Palmerston and District Hospital. Service animals are required to have identification upon entering the hospital, be at least one year old and must have an annual certificate (not required to be carried).
Louise Marshall Hospital and Palmerston and District Hospital each have a large parking lot beside the building. Please avoid using specifically marked handicap spaces unless you have a permit. There are no parking fees at this time.