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Patient Services

 

Click on a service to read more about it.

ACCOMMODATION

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital offer three types of patient accommodation:

  • standard ward

  • semi-private

  • private

Ward rooms include four beds and are offered free of charge to all patients with a valid Canadian Health Card.
Private or semi-private rooms can be requested for an additional charge. Either the patient’s insurance plan or the patient is responsible for paying the Preferred Accommodation charge.

Every effort is made to provide you with your written requested accommodation. At times, for infection control requirements or patient volume, we may not be able to accommodate your request.

When your physician determines your acute care stay is over and you are waiting for the appropriate Alternate Level of Care bed (such as retirement, rehab, palliative etc), you will be designated as an Alternate Level of Care (ALC) patient. As part of the designation of ALC, a co-payment is required by the Ministry of Health and Long-Term Care. This co-payment is based on an income calculation as provided by the patient who will then be responsible for making the determined payment.

AMBULATORY CARE CLINIC

Ambulatory care refers to surgeries, diagnostic procedures and treatments that do not require overnight hospitalization.

Louise Marshall Hospital and Palmerston and District Hospital provide various medical clinics through the Ambulatory Care Department.

A physician referral is required.


Clinics Offered are:

Louise Marshall Hospital Ambulatory Clinics are:

  • Dental Surgery
  • Gastroenterology
  • General Surgery
  • Neurology
  • Urology
  • Pediatrics
  • General Surgery
  • Respirology
  • Spirometry
  • Urology

Palmerston and District Hospital Ambulatory Clinics are:

  • Dental Surgery
  • Ear/Nose/Throat Clinic
  • General Surgery
  • Internal Medicine
  • Obstetrics/Gynecology
  • Spirometry

    Service Available at: 

    Louise Marshall Hospital

    630 Dublin Street
    Mount Forest, ON
    N0G 2L3

    (519) 323-2210

    Palmerston and District Hospital

    500 Whites Road
    Palmerston, ON
    N0G 2P0

    (519) 343 2030

AUDIOLOGY/HEARING AID TESTING

Palmerston and District Hospital site provides expert, comprehensive evaluation and management of various degrees of hearing loss.

Audiologists (a person who specializes in hearing problems) conduct diagnostic tests to assess hearing disorders, provide guidance to patients, and recommend appropriate care for your hearing loss.

For additional information please click on the following link:

http://www.earandhearingclinic.com/about.html


 

Service Available at: 

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

 

BABY FRIENDLY INITIATIVE

Please click the below link to review our Policy on breastfeeding:

Baby-Friendly Infant Feeding Policy

Please contact us should you require a translation of the attached policy. Thank you!


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

DIABETES EDUCATION

Louise Marshall Hospital and Palmerston and District Hospital offer a wide range of services for adult patients that have Type 1, Type 2 and Gestational diabetes.

Through this education program, patients learn about diabetes and what steps they can take to stay healthy (diet, exercise/activity and medication options).

The Diabetes Education Centre supports inpatients as well as outpatients. If you have been recently diagnosed or have had diabetes for a long time and you would like to receive further education, please ask your family physician to send a referral to us with recent lab work and any medications that you are currently taking. 

You can also fill out a self-referral form

Please check the event calendar for upcoming Diabetes Education Classes that will be offered. 
Please contact the Diabetes Education Centre if you are interested in group education at your facility/organization.


Services

The Diabetes Education Centre offers the following services:

  • Individual appointments with our Registered Nurses and/or our Registered Dietitians who are certified diabetes educators
  • Variety of classes (including introduction to diabetes, management of diabetes, carbohydrate counting, foot care and an insulin pump program)
  • Chiropodist (Foot care specialist) assessment for people at high risk of foot complications
  • Visits with an Endocrinologist (Diabetes specialist) with a referral from your physician

What to Bring

Please remember to bring your Health Card, medication list and blood sugar record with you on the day of your appointment.

When you arrive, please register at the switchboard prior to your appointment.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

DIAGNOSTIC IMAGING

The Diagnostic Imaging department provides diagnostic services at both Louise Marshall Hospital and Palmerston and District Hospital.

Imaging services are provided on inpatient, outpatient and emergency basis. Emergency coverage is available 24 hours per day, seven days per week. A doctor referral is required for all diagnostic imaging tests.

Physician referral forms can be found here:


Diagnostic Imaging Services

Bone Mineral Density Test

A bone density test determines if you have osteoporosis — a disease that causes bones to become more fragile and more likely to break. In the past, osteoporosis could be detected only after you broke a bone. By that time, however, your bones could be quite weak. A bone density test makes it possible to know your risk of breaking bones before the fact.

A bone density test uses X-rays to measure how many grams of calcium and other bone minerals are packed into a segment of bone. The bones that are most commonly tested are located in the spine, hip and forearm.

Echocardiography

An echocardiogram is a test performed to assess the heart’s function and structures. The test uses sound waves to create a moving picture of the heart. These sound waves bounce or “echo” off of the heart structures and are sent to a computer that can create moving images of the heart walls and valves. This picture is much more detailed than an x-ray image and does not involve radiation exposure.

General Radiography

General Radiography, commonly referred to as x-ray, is a diagnostic tool used to create images of the body’s internal structures. These images are used to detect abnormalities in bones, lungs and other internal organs.

Ultrasound

The ultrasound machine produces high-frequency sound waves that reflect off of the internal organs or tissues to make a picture. This test does not use radiation and is traditionally associated with gynecologists and obstetricians providing examinations of pregnancies as there is no danger to the unborn child.  In addition to pregnancy examinations, the test also allows the machine to pinpoint the exact location of an organ for treatment or surgery.

For additional information on Diagnostic Imaging rests please visit the following resource: www.radiologyinfo.org

Hours of Operation

Louise Marshall Hospital 8:00 am to 4:00 pm

Palmerston District Hospital 8:00 am to 4:00 pm

What to Bring

To allow your test to go smoothly, please remember to bring:

  • Physician requisition with physician signature (without this requisition we cannot perform any diagnostic imaging test)
  • OHIP Card

    Service Available at: 

    Louise Marshall Hospital

    630 Dublin Street
    Mount Forest, ON
    N0G 2L3

    (519) 323-2210

    Palmerston and District Hospital

    500 Whites Road
    Palmerston, ON
    N0G 2P0

    (519) 343 2030

DIALYSIS

Palmerston and District Hospital (PDH) is a satellite Dialysis unit of the Grand River Renal Program.

The Dialysis Unit supports stable patients requiring dialysis in our area to decrease the need for travel to and from Grand River Hospital. Dialysis Unit Nurses are responsible for patients while they are on dialysis at PDH. The Nurses monitor patient progress, manage routine dialysis problems and can help patients learn more about dialysis.

A physician referral is required.

For more information on the Dialysis Unit please click here. 

Please call (519) 417-4050 for information regarding the program.


Service Available at: 

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

EMERGENCY DEPARTMENT

Louise Marshall Hospital and Palmerston and District Hospital offer a full-service Emergency Department, open 24 hours per day, seven days per week.

Coming to the Emergency Department

When you arrive you will need to follow a 3-step process:

Step 1: You will register by providing your personal information such as OHIP Card, date of birth, phone number and home address.  Please do not forget to bring your OHIP card to registration.

Step 2: Following registration, you will be seen by a Registered Nurse who will assess your level of severity for the illness you are seeking medical attention (this scale is standardized across Canada known as the Canadian Triage and Acuity Scale).

Step 3: You will then wait to be seen by a physician based on your triage assessment and in comparison to the severity and illness of the other people also seeking treatment.

This Triage approach allows priority to be given to those patients whose ailments are most severe.

The time at which you see the Doctor is not based on your time of arrival but rather how sick you are. Should your condition worsen or improve while waiting, please notify the Nurse immediately and your condition will be reassessed.

If you are coughing and sneezing you can help prevent spreading infection by putting on a mask.

Mask dispensers are located at Registration and Hospital entrances.

Please use the hand sanitizers located throughout our facilities when entering or leaving the Hospital and wash your hands after using the washroom.


What to Bring

To allow your visit to the Emergency Department flow smoothly, it is important to bring the following items with you:

  • Valid Ontario Health Card or proof of other health insurance.
  • A list of allergies, medications and herbal supplements (i.e. vitamins).
  • Please bring medications and herbal supplements with you in the original container. As an alternative, you can ask your pharmacy to prepare a current, medication profile to bring with you to ER.
  • Current home address and next of kin
  • If your injury or accident is work-related please bring your Workplace Safety and Insurance Board claim number and Social Insurance Number.

    Service Available at: 

    Louise Marshall Hospital

    630 Dublin Street
    Mount Forest, ON
    N0G 2L3

    (519) 323-2210

    Palmerston and District Hospital

    500 Whites Road
    Palmerston, ON
    N0G 2P0

    (519) 343 2030

GERIATRIC EMERGENCY MANAGEMENT TEAM

Louise Marshall Hospital and Palmerston and District Hospital provide senior patients with a Geriatric Emergency Management Team (GEM).

This team works in the Emergency Room and consists of Geriatric Nurse Clinicians who specialize in the issues that seniors present in acute care. This team works closely with the Emergency Department team to assess frail, at-risk seniors and help our seniors access appropriate services and resources necessary to maximize functional status, independence and quality of life.

Anyone can call our GEM Nurses to have a patient/family member assessed.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

HOSPITAL ELDER LIFE CARE PROGRAM

North Wellington Health Care of Palmerston and District Hospital and Louise Marshall Hospital offer senior patients a Hospital Elder Life Program (HELP).

We recognize that many older adults, while in the hospital, have difficulty with memory, confusion, nutrition and mobility. The Hospital Life Elder Program provides specific interventions to help keep the mind and body active, so cognitive and physical functioning can be maintained.

Services are provided by HELP staff and volunteers. The HELP team includes a Social Worker, Elder Life Clinical Nurse Specialists, Geriatrician and highly trained volunteers.

To participate, patients must be 65 years of age or older with one or more risk factors for functional cognitive decline or delirium.


Risk factors include:

  • Decreased mobility or ADL impairment
  • Pre-existing cognitive impairment, dementia, history of delirium
  • Sensory impairment (vision, hearing)
  • Inadequate caloric intake or dehydration
  • Sleep deprivation

Patients may not participate in the program if they meet any of the following criteria:

  • Medically unstable, unresponsive (coma) or death is imminent
  • Severe dementia, psychosis, or behavioural problems unsafe for volunteer interaction
  • Discharge firmly anticipated within 48h of admission
  • Aphasia, unable to communicate
  • Neutropenic precautions
  • Airborne precautions (e.g. TB)
  • Patient or family refusal for participation

Services

  • Geriatric interdisciplinary assessment and interventions coordinated by a Social Worker
  • Assistance from specially trained volunteers, overseen by interdisciplinary professionals, who provide the following programs:

Daily Visitor: Orientation, communication and social support

Feeding Assistance: Help and companionship during meals

Therapeutic Activities:  Mental stimulation and socialization

Early Mobilization: Daily exercise and help with mobilization

Vision / Hearing: Adaptations and equipment

  • Linkage with community services to assist with the transition from the hospital to home

    Service Available at: 

    Louise Marshall Hospital

    630 Dublin Street
    Mount Forest, ON
    N0G 2L3

    (519) 323-2210

    Palmerston and District Hospital

    500 Whites Road
    Palmerston, ON
    N0G 2P0

    (519) 343 2030

IN-PATIENT MEDICINE

Inpatient treatment is a type of treatment in which a patient is provided with 24 hour, monitored care.

Physicians and hospitals follow a specific set of clinical criteria (severity of illness and intensity of service needed to diagnose and treat) that assists in determining whether a patient meets medical necessity for an “inpatient” status in the hospital. Both Louise Marshall Hospital and Palmerston and District Hospital have 15 inpatient beds at each hospital site.

Louise Marshall Hospital and Palmerston and District Hospital offer three types of patient accommodation including standard ward, semi-private and private. Ward rooms include three or four beds and are offered free of charge to all patients with a valid Ontario Health Card. Private or semi-private rooms can be requested for an additional charge. Either the patient’s insurance plan or the patient is responsible for paying the Preferred Accommodation charge.

Every effort is made to provide you with your written requested accommodation. At times, for infection control requirements or patient volume, we may not be able to accommodate your request.

A physician may at times determine a patient’s acute care stay is over, but recognize that they require Home and Community Supports for safe discharge, or alternate treatment (such as rehabilitation, palliation, or other programs).  In this instance, the patient will be designated as an Alternate Level of Care (ALC) patient.  As part of the designation of ALC, as the patient waits for their appropriate discharge destination, a co-payment may be required by the Ministry of Health and Long Term Care.  If applicable, this co-payment is based upon income and will be coordinated with the Finance Department at the Hospital.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

INFECTION PREVENTION AND CONTROL

Louise Marshall Hospital and Palmerston and District Hospital are dedicated to providing quality health care.

To do so, we abide by the strictest infection prevention and control program in order to keep our patients, visitors and staff safe from hospital-acquired infections.

To do so, we heavily focus on educating our staff, patients and visitors, closely monitor infections and diseases, collaborate with all hospital departments ensuring that staff are abiding by the policies in place and attend regular meetings with the Infection Control Committee.

Our commitment and dedication to our Infection Prevention and Control programs help us reduce the risk of infection for patients, visitors and staff.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

LABORATORY (OUT-PATIENT)

Members of the public who require blood testing are encouraged to speak with their physician who will direct you to the appropriate laboratory for testing.

Palmerston and District Hospital - Out-patient service is available at LifeLabs in the Minto Rural Health Centre

Louise Marshall Hospital – Outpatient service is available at LifeLabs in the Claire Stewart Medical Clinic.


Contact Information

Laboratory Contact:

Louise Marshall Hospital:                   519-323-2210 ext 2246

Palmerston and District Hospital:      519-343-2030 ext 4233

Fax #s

Louise Marshall Hospital:                   519-323-1809

Palmerston and District Hospital:       519-343-9946


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

MINTO RURAL HEALTH CENTRE


 

The Minto Rural Health Centre opened in May 2016 and is located beside the Palmerston and District Hospital at 500 Whites Road in Palmerston, ON .
 
The Centre houses the following services:
 
Palmerston and District Hospital Foundation Office
519.343.2030 ext 87701
 
Family Physician Office - Dr. Christoper Cressey
519.343.3831
 
Minto-Mapleton Family Health Team Services
519.638.2110
 
Canadian Mental Health Association
1.844.264.2993
wwd.cmha.ca
 
St. Elizabeth's Wound Care Clinic
519.220.1640
www.saintelizabeth.com

Service Available at: 

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

 

 

NUTRITIONAL SERVICES

Food Services prepare and serve quality meals that are planned to meet patient needs. 

Meals are prepared on a two week rotational menu specific to the diet ordered by the Physician, Dietitian or Speech Language Pathologist.


Patient Meal service times are:

  • Breakfast 7:45 a.m.

  • Lunch 11:45 a.m.

  • Dinner 4:45 p.m.

If you are on a special diet, have food allergies or intolerances, please inform your Nurse upon admission. Registered Dietitians are on site to provide nutrition therapy for inpatients and for outpatients by appointment only

We hope you enjoy your meals.

Both of our hospitals have cafeterias that are open to visitors daily until 2:00 p.m.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

OBSTETRICS

It is our intent to make this experience special for you, your baby and your family. A team of health care professionals will provide you with care at the hospital. We will work together with you to identify your needs and create a care plan specific to you. Your health care team may include Registered Nurses, Doctors, Midwives, Pharmacist, Registered Dietitian, Public Health Nurse or Student training in health care. In order to provide the best care for you and your baby information about your health care may be shared between members of the health care team. Your health care providers welcome your comments and questions.

We are designated by the World Health Organization and Breastfeeding Committee for Canada as a Baby-Friendly organization.  We train all of our nurses and health care providers to assist new parents with making informed infant feeding choices and support infant feeding as chosen. Please click here to see our policy on breastfeeding.

Pregnancy Resources

Helpful Links Recommended by NWHC Staff

 

Evaluation

Our hospital our team strives to provide you with the best care possible. We focus on patient safety and improving the patient experience in pre-natal, hospital and post-natal care.

We are requesting your feedback on your hospital experience. Please click on this link for our Patient Satisfaction Survey(link is external)for your review and completion. This survey is completely voluntary. The survey is also anonymous - please do not put your name or any other information that may identify you on the survey.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

 

OUT-PATIENT ONCOLOGY UNIT

Louise Marshall Hospital Oncology Unit is a partner of the Grand River Regional Cancer Centre.

The Oncology Unit provides out-patients with chemotherapy treatment under the care of an Oncology Nurse and local Family Physicians. The Oncology Unit helps patients to decrease the need for travel to and from Grand River Hospital and receive care close to home.

Physician referral required.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

PALLIATIVE CARE

Hospice Palliative Care Patient Services

“Healing is about radically coming into the present…healing is about letting go of the past, of the future…healing is about attending to my whole person needs.”

              Dr. Balfour Mount, Father of Canadian Hospice Palliative Care      

 

Hospice Palliative Care aims to relieve suffering and improve the quality of living and dying. At North Wellington Health Care, our palliative care providers promote comfort for the person who is dealing with a life-threatening illness when the focus of care is no longer to cure. We take a holistic approach, viewing the patient and family as the unit of care within the psychological, social, cultural, spiritual and practical domains. Our approach is multi-disciplinary, drawing on the unique knowledge and skills of the palliative care team in order to manage pain and other distressing symptoms.

 

“To Cure sometimes, To relieve often, To comfort always”

          Hippocrates

Resources for Families
Online:
Booklets:

When Someone Close To You Is Dying What You Can Expect and How You Can Help (http://www.nicenet.ca/files/When_Someone_Close_to_you_is_Dying_English_version.pdf)

Survey:
Please let us know how we are doing with our Palliative Care Services. Click here to complete a short survey.

Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

PASTORAL SERVICES

Pastoral services are offered at Louise Marshall Hospital and Palmerston District Hospital regardless of faith or creed.

Pastoral services are available to all patients and visitors.

If you have any questions regarding our pastoral services, please contact your health care provider.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

PATIENT REGISTRATION

Patient Registration

Standards for registration require all individuals to uniquely identify themselves.  Your information such as name, address and date of birth is recorded for the purpose of identification, contact and billing.  Your personal health insurance card helps us to correctly identify and thus maintain patient safety. 
 
Patients are expected to provide identifying documents at each visit.  
  • Your Ontario Health Insurance Plan (OHIP) card and/or additional insurance information (such as a workplace or private insurance plan);
  • If you do not have an OHIP card you will be required to show other ID preferably government-issued
  • The full name and address of your family doctor
  • Emergency contact information/next of kin information such as an address, and telephone number. 
  • Current medications you are taking in their original containers
Please check with your care provider before eating and drinking. Food or drink can impact certain test results or procedures.
 
There are various types of visits when accessing care.  Please follow the information provided by care provider.  The following information helps you prepare for and understand what to expect with each type of admission.
 

For short-term appointments, like a diagnostic test, an emergency department visit or a day procedure:

  • You may wish to arrange for childcare if possible rather than bringing children to the hospital if they’re not receiving care;
  • You may want to bring some reading material or activities to stay occupied during any waiting;
  • You may need a support person to help bring you home, especially if your visit involved sedation or an anesthetic. Please have their contact information available

For Overnight stays please click here for detailed information.

For Obstetric stays please click here for detailed information.


 

PATIENT RELATIONS

During your time at the hospital, we encourage you to discuss your questions and concerns with a member of your health-care team (i.e. nurse or treating physician). Click here to use our online feedback tool.

If there are certain matters which you feel require further attention, you may contact the Manager of Quality and Patient Safety at 519-843-2010 ext 3216 or e-mail: rstuart@gmch.fergus.net

 

 

PATIENT SAFETY

Louise Marshall Hospital and Palmerston and District Hospital are committed to providing safe and quality health care.

We encourage you to take an active role in your treatment to ensure that you receive the best care possible because you are the most important advocate in your health and wellbeing.


Here’s how you can take an active role in your patient safety:

  • Be involved in your care by asking questions and stating any concerns you may have
  • Share important health information with your care team such as your health history, medications and allergies
  • Bring all of your medications with you
  • Wash your hands and make sure that your visitors also wash their hands
  • Make sure you understand your hospital discharge plan when you leave the hospital

    Service Available at: 

    Louise Marshall Hospital

    630 Dublin Street
    Mount Forest, ON
    N0G 2L3

    (519) 323-2210

    Palmerston and District Hospital

    500 Whites Road
    Palmerston, ON
    N0G 2P0

    (519) 343 2030

PHARMACY

Louise Marshall Hospital and Palmerston District and Hospital have a Pharmacy department on-site to provide pharmaceutical care.

Our Pharmacy provides services on an inpatient basis only.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

PHYSIOTHERAPY

Physiotherapy is offered to inpatients at Louise Marshall Hospital and Palmerston District Hospital.

Louise Marshall Hospital also offers outpatient physiotherapy.

Inpatient and outpatient physiotherapy is available for individuals of all ages with musculoskeletal, cardiopulmonary, and neurological conditions. Patients can be located in any of the divisions in the hospital: medical, obstetrical, surgical, complex continuing care and emergency.

Access to publicly-funded outpatient physiotherapy will be limited to the following criteria listed below.

A referral from a physician or nurse practitioner is mandatory to add your name to the waiting list.

Access Criteria:

  • Seniors (65 years of age and older)
  • Youth (0-19 years of age)
  • Recipients of benefits under the Workplace Safety & Insurance Board (approved claim number mandatory), Ontario Disability Support Program, Ontario Works and Family Benefits
  • Post orthopedic surgery and fractures (less than 3 months old)
  • Patients admitted to the hospital overnight and referred by a physician who treated them in the hospital for the condition they were originally admitted for.

 

Waiting List

There is a waiting list for outpatient physiotherapy that is prioritized based on patient needs. Patients that have had surgery or have been discharged from the hospital are given first priority.


Services

Physiotherapy provides the following services:

  • A thorough and detailed assessment of the injury
  • Individualized treatment and exercise program designed for your rehabilitation needs
  • Hands-on treatment (includes manual therapy, modalities and other treatment techniques to enhance recovery)
  • Education and a home exercise program at the time of discharge to maintain improvement and prevent re-injury

Hours of Operation

Inpatient support is available Monday through Friday from 8:00 a.m. to 4:00 p.m. and Saturdays and Sundays from 9:00 a.m. to12:00 p.m.

Outpatient Physiotherapy hours at Louise Marshall Hospital are Monday, Wednesday and Thursday from 8:30 a.m. to 4:00 p.m. with some exceptions.

What to Bring

Please remember on the day of your appointment to bring your OHIP card and your requisition with you. Please arrive five minutes before your test to fill in the allotted paperwork. You may wish to wear comfortable clothing and bring a pair of shorts with you. Your assessment will be half an hour to one hour in length depending on your diagnosis


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

PLAN YOUR STAY

What to Bring

  • OHIP Card (if you do not have an OHIP Card you will be expected to show other identification - preferably government-issued)
  • Supplemental Insurance information (if you have extra coverage)
  • Social Insurance Number along with employer information for WSIB visits
  • Full name and address of your family doctor
  • Emergency contact information
  • All medications that you are currently taking including non-prescription medications (over the counter, including herbal medications)
  • Personal care items (toothbrush, toothpaste, hand soap, shampoo, deodorant, shaving kit, brush/comb)
  • Sleepwear, robe and non-skid slippers
  • Dentures/partials (clearly label with your name)
  • Hearing aid (clearly label with your name)
  • Glasses/contact lenses (clearly label with your name)
  • Canes, walkers, wheelchairs or any other aid you use (clearly label with your name)
  • If you are bringing any electrical devices, such as shavers or blow dryers, please speak with a member of your health care team prior to using it. For safety reasons, these items need to be approved before use.
  • Storage space is limited
  • Long-distance calls will require a calling card

Valuables

Please leave all valuables including jewellery, cash and important documents at home. North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital cannot assume responsibility for any personal items that are lost, stolen or damaged while in our care.

Telephone & Television Rentals

Please be advised that payment is required in order to use the bedside telephone and television. Please speak to a member of your health care team for more information.

Discharge Planning

The standard discharge time for Louise Marshall Hospital and Palmerston and District Hospital is 10:00 a.m. Your care team will start to prepare you for your discharge date as soon as your care plan is in place. For a smooth transition home, please arrange for a family member or loved one to take you home.

If you have any questions regarding the discharge process, please ask a member of your health care team.

PRIVACY AND ACCESS

Health Information, Release of Information 

How to make a Release of Information Request?

The patient health record is the property of the hospital; however, you may request a copy of your health information or to share your information outside of the hospital.  Contact Health Information Services – Release of Information to make a request during office hours (Monday – Friday 8:00 am – 4:00 pm).

Mailing address:
Health Information Services                                       
Release of Information Office                                    
Louise Marshall Hospital                                       
630 Dublin Street                                                      
Mount Forest, ON N0G 2L3 
 
Health Information Services                                       
Release of Information Office    
Palmerston and District Hospital
500 Whites Road
Palmerston, ON N0G 2P0       

Personal Health Information Protection/Freedom of Information

How to report a Privacy Concern?

If you have a concern about how your health information has been used, please contact the Privacy Officer at 519-843-2010 ext. 3254 or by emailing privacy@ POfficer@gmch.fergus.net.  To contact by mail, address correspondence to:

Chief Privacy Officer
Wellington Health Care Alliance
Groves Memorial Community Hospital
235 Union Street East
Fergus, Ontario
N1M 1W3

For more information, ask for a copy of our privacy brochure, available at various places within the hospital.

You can also contact the Information & Privacy Commissioner of Ontario at 1-800-387-0073.


Privacy Matters:

North Wellington Health Care is committed to protecting the privacy and confidentiality of patient health information.  Our policies and procedures comply with the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection Act (FIPPA).

Accurate health information is essential to make sure you get appropriate care.  We record and maintain information about your current condition and care, including the results of tests, procedures and therapies.  Information such as your name, address and date of birth is recorded for the purposes of identification, contact and billing.  Your personal information whether stored on paper or electronically is kept safe and secure. 

Policies and procedures are in place that protect how your information is collected and used.  We will share your health information with your family doctor, specialist or other health care providers who are involved in your care.  Staff have access to your information on a need to know basis to do their work.  All staff are bound by a confidentiality agreement. Your information is protected by administrative, physical and technical safeguards.  You may request that your health information not be shared with your health care providers.  Your consent is required to share your health information with third parties such as lawyers, insurance companies or police. 

Further information about how the hospital collects, uses and discloses health information can be obtained from the Your Health Information and Your Privacy in Our Hospital pamphlet available to all visitors and staff.

Freedom of Information

Freedom of Information and Protection of Privacy (FIPPA) provides the right for every person to access information held by hospitals and a formal process is in place for people to make Freedom of Information (FOI) requests for records that came into the hospital’s custody and control on or after June 2007.

FIPPA has been amended as of January 01, 2012 so certain types of hospital records are excluded from the act. For example:

  • Records that relate to the operations of a hospital foundation
  • Records regarding charitable donations
  • Administrative records of regulated health care professional
  • Records relating to certain labor relations or employment matters
  • Quality of Care Information
  • Certain records associated with research/teaching

Personal health information is subject to the Personal Health Information Protection Act (PHIPA) and is not subject to FIPPA

Who can make an FOI request?
Any person can make an FOI request. The requestor does not have to be a Canadian citizen

How to make an FOI request?
The request can be made in writing to the hospital and accompanied by the $5.00 application fee (i.e. a cheque payable to the hospital)

Mailing address:
Chief Privacy Officer
Wellington Healthcare Alliance
Groves Memorial Community Hospital
235 Union Street East
Fergus, Ontario
N1M 1W3


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

RESPIRATORY THERAPY

Respiratory Therapy services are offered at Louise Marshall Hospital and Palmerston District Hospital for both inpatients and outpatients of all ages.

Diagnostic tests including spirometry and oximetry are performed on an outpatient basis to diagnose and monitor the respiratory status of patients.

In order to have any outpatient tests done you will need a Physician referral. 

Appointments are arranged through switchboard at:

  • Louise Marshall Hospital (519) 323-2210     

  • Palmerston District Hospital (519) 343-2030


Hours of Operation

Inpatient support - Wednesday 8:00 a.m. to 4:00 p.m.

Outpatient testing – Wednesday and every third Monday of the month, by appointment only

Location

Respiratory Therapy services are located in the outpatient clinic areas of both hospitals

What to Bring

Please remember on the day of your appointment to bring your Health Card, requisition, an updated medication list, and respiratory medications. Please do not take any of your puffers or smoke the day of your breathing test.  Please do not wear scented products.

Your appointment will be approximately 30 minutes to one hour in length depending on the test.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

SPEECH PATHOLOGY

Louise Marshall Hospital and Palmerston and District Hospital offer Speech-Language Pathology services for both inpatients and outpatients.

Children and Adult Services are listed


Children's Services

Outpatient Paediatrics (birth to eligibility for Senior Kindergarten)

Please visit the Wee-Talk: Wellington-Dufferin Preschool Speech and Language Services System website.  

Wee-Talk

As a partner of the Wee-Talk: Wellington-Dufferin Preschool Speech and Language Services System, Speech-Language Pathologists provide assessment and treatment to preschool-aged children with a variety of speech and language delays and disorders.

Services are provided to children with:

  • Articulation delays (difficulty pronouncing sounds)
  • Language delays (difficulty using words and sentences or difficulty understanding language)
  • Fluency disorders (stuttering)
  • Voice and resonance disorders (hoarse voice quality or hypo/hypernasal quality)
  • Swallowing disorder
  • Speech-language pathologists also assess and treat children with autism spectrum disorder and developmental delays. Services are coordinated with community agencies.

If you have any concerns regarding your child’s development in these areas, you may wish to have your child assessed by a speech-language pathologist.

How to Access Services in Ontario

In Ontario, preschool speech and language services are divided into regions. If you live in Wellington or Dufferin County you can access services through the Wee Talk Preschool Speech and Language Services by calling the Growing Great Kids Kids Line at 1-800-265-7293 x 3616. Parents can directly refer their child for service. A doctor’s referral is not necessary. For a list of preschool speech and language service programs in Ontario please call the Ministry of Health's INFOline at 1-866-821-7770.


Adult Services

Adult Speech-Language Pathology Services- Medical

For adults, Speech-Language Pathologists provide assessment and treatment of communication and swallowing disorders for inpatients and outpatients. Clients can present with a variety of diagnoses such as stroke, neurogenic communication disorders (aphasia, dyspraxia, dysarthria, etc.), voice and swallowing disorders. Clinicians work on numerous multi-disciplinary professional teams throughout the hospital.

Clients with swallowing difficulties (dysphagia) are assessed and managed on both an inpatient and outpatient basis. Specialized videofluoroscopic studies are offered when more detailed examination of the swallowing mechanism is required. Therapists work in conjunction with dietary and nursing staff and provide consultation to family members and community professionals.

A physician referral is required for these medical adult services

Adult Speech-Language Pathology Services – Developmental

Speech-Language Pathology services are provided for adults with a developmental disability.  The Speech-Language Pathologist provides assessment, treatment for communication and swallowing disorders.  Clients can present with a variety of developmental disabilities such as Autism or Down Syndrome.  Clinicians work with several community partners.   A referral from the Ministry of Community and Social Services,

District Services Ontario- Central West Region (1-888-941-1121) is required to access this service.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

SURGERY

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital perform various surgical procedures.

A physician referral is required.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

TELEPHONES AND TELEVISIONS

Louise Marshall Hospital and Palmerston District Hospital are pleased to provide patients with bedside telephones.

If you are interested in a telephone, please speak to a member of your health care team who will assist you.


Louise Marshall Hospital and Palmerston District Hospital are pleased to provide patients with bedside televisions.

What do I need to do to rent a TV?
You will need a credit card to rent a TV. Go to the Hospital’s Main Switchboard to register.
 
What channels are provided?
All major American and Canadian networks as well as specialty channels.
 
How much does a TV cost to rent?
TV rentals are $8/day. Rates include a complimentary headset. Your credit card will be charged initially for the first-day rental and on a weekly basis thereafter. Upon discharge from the hospital, your credit card will be charged for the remaining amount. To rent or inquire about a TV rental, please call the hospital's main switchboard and speak to the Operator.

Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

SECURITY AND VIDEO SURVEILLANCE

Security 

Security Services will operate from 8:00 pm to 8:00 am. Security Service staff will be situated in the Emergency Department.

The role of the Security Staff is to provide a safe environment for all persons on hospital property. The Security Staff is responsible for preserving the peace and preventing crimes on hospital property. 

Video Surveillance

North wellington Health Care has video surveillance in effect both in and around both of our hospital sites. The purpose of video surveillance is to enhance the safety and security of patients, staff, physicians, volunteers, visitors and property.  It is also used to deter, detect, and assist in investigations, as required. For additional information about our Video Surveillance Policy please contact our hospital's main switchboard.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

VISITING THE HOSPITAL

The health care team at Louise Marshall Hospital and Palmerston District Hospital are dedicated to ensuring that all of our patients receive safe, collaborative and quality care.

Equally important to us is ensuring that our visitors feel welcome and comfortable when arriving. You may want to learn more about the services available to you as well as general hospital information prior to visiting.


Arriving at the Hospital

As part of our Infection Prevention and Control precautions, we ask you not to visit the hospital if you are feeling unwell. Please use the hand sanitizers upon arrival (dispensers can be found at all hospital entrances and throughout the hallways).

Accessibility

Louise Marshall Hospital and Palmerston and District Hospital are fully wheelchair accessible. Please use the main entrance of both sites.

Visiting Hours

Please note that under our Visitor’s Policy, each patient is permitted a maximum of two visitors at a time.

Our visiting hours are 2:00 p.m. – 8:00 p.m. 
Maximum 2 visitors at a time

Exceptions exist in some areas, as follows:

Obstetrics

• 2:00 p.m. - 8:00 p.m.
• Partner may visit any time
• Maximum of 2 visitors at a time

Palliative Care

  • 24-hour visiting
  • Unlimited visitors

Pediatrics

  • 2:00 p.m. - 8:00 p.m.
  • One parent may stay with children at all times

Gift Shop

Gift Shops are available at both Louise Marshall Hospital and Palmerston and District Hospital. The Shops are located just inside the main hospital doors in each hospital site. In addition to gift items, the shop offers a small selection of toiletries, reading material and puzzle books.

Louise Marshall Hospital Gift Shop Hours

Monday to Friday

10:00 am – 4:00 pm

(519) 323-2210 x 2280

Palmerston and District Hospital Gift Shop Hours

Monday to Thursday 10:00 am-4:00 pm

Friday 10:00 am-1:00 pm

(519) -343-2030 x 4398

Spiritual Care

Spiritual care can be made available to visitors of a patient. Please speak with a member of the patient’s health care team who will arrange this service.

Flowers and Balloons

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital do not permit latex balloons in the hospital due to allergies. However, mylar balloons are permitted (the silver, shiny balloons).

We ask you to avoid bringing in flowers with a strong scent, such as lilies. Scented products can trigger allergic reactions.

Scent Free Policy

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital have a scent-free policy. Please do not wear scented perfumes, or use scented soaps or lotions when planning to visit the hospital. Many patients and staff members have allergies to perfumes.

Smoking Policy

North Wellington Health Care of Louise Marshall Hospital and Palmerston and District Hospital is a smoke-free environment. Smoking/Vaping is prohibited on hospital property.

Pet Policy

Animals are not permitted in the hospital. However, registered service animals are permitted within Louise Marshall Hospital and Palmerston and District Hospital. Service animals are required to have identification upon entering the hospital, be at least one year old and must have an annual certificate (not required to be carried).

Parking

Louise Marshall Hospital and Palmerston and District Hospital each have a large parking lot beside the building. Please avoid using specifically marked handicap spaces unless you have a permit. There are no parking fees at this time.


Service Available at: 

Louise Marshall Hospital

630 Dublin Street
Mount Forest, ON
N0G 2L3

(519) 323-2210

Palmerston and District Hospital

500 Whites Road
Palmerston, ON
N0G 2P0

(519) 343 2030

WIFI * FREE

North Wellington Health Care offers free Wi-Fi service to our patients and visitors. 
 
Staying connected to family, friends and the outside world is a very important aspect in providing a positive NWHC experience.
 

Accessing the Wi-Fi Service is easy (there are no passwords or user names required). Patients and visitors can use their own laptops, smartphone or smart tablet. Depending on which NWHC hospital site patient/visitors are located, choose from the following Wi-Fi Service:

PDH_GUEST_WIFI

LMH_GUEST_WIFI

Users will have to accept the terms and conditions button before gaining access. 

North Wellington Health Care

  • Louise Marshall Hospital

  • 630 Dublin Street, Mount Forest,
    ON N0G 2L3
  • Map
  • Phone: (519) 323-2210
  • Palmerston and District Hospital

  • 500 Whites Road, Palmerston,
    ON N0G 2P0
  • Map
  • Phone: (519) 343-2030